Programs tailored to your needs

Whether you’re looking to increase sales,
improve service, or boost customer loyalty, we can customize
a program that is right for you. 

Why chose in the shadows as your mystery shopping headquarters?

We have 20 years of experience in this industry.

We manage:

  • small to large projects (and everything in between)
  • turn surveys around in 48 hours
  • and provide clients with reports in various forms

At In the Shadows Mystery Shopping we go above & beyond. We offer strategic programs and consumer insight that you won't find anywhere else. Because we are based in Kelowna, BC, we have better insight to what consumers expect from businesses in our own community.

Leave The Planning To Us

You can rely on our expertise to guide you through the successful launch of your program. We know how to assess your needs and customize a program that produces tangible results.

The Art & Science of the Perfect Survey

How you ask a question is as important as the answer that comes from it. We are experts at:

  • phrasing questions
  • determining survey length
  • crafting the right balance between the subjective and objective
  • and drafting surveys that yield the most enlightening responses.

Strong Contingency Plans

We have contingency plans built into every project. We can act fast to:

  • replace, re-schedule, or re-visit when emergencies or last-minute cancellations arise.

If They Have a Pulse We’ll Talk to Them

In-person. On the phone. Electronically.

We are the EXPERTS in live data collection.

We specialize in:

  • mystery shopping
  • site inspections
  • audits
  • and all forms of live evaluation.

Our No-Risk Guarantee

  • Fully customized reports
  • No minimum number of surveys
  • Change direction at any time
  • Unlimited survey iterations
  • No charge for re-visits
  • We work with competitors
  • Simplified & competitive pricing
  • Highest calibre shoppers
  • Fair and objective evaluations
  • No exclusivity required
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